General terms of business of the eSpoon application

The general terms of business govern the mutual relations between the Entrepreneur who is the owner of the eSpoon application (hereinafter referred to as the Service Provider) and the User.
The founder and owner of the application is MILOŠ ANDONOV PR SERVICE RESERVATIONS eSpoon BELGRADE (NOVI BELGRADE).

The subject and content of the eSpoon application is the service of direct reservation of seats in service-type premises with which the owner of the application has concluded a special agreement.
By accepting these General Terms and Conditions, you acquire the rights and obligations that you can familiarize yourself with below.

User rights

User of the service by downloading the application, he acquires the right to directly select a position in one of the offered service locations and choose a place that will be reserved in this way for a certain period of the day.
Use and use of the eSpoon app is completely free for users.
The user of the service has the right to cancel the use of the application at any time by sending a request to the following e-mail address: espoonbooking@gmail.com.
The user of the service exercises rights regarding the protection of personal data. Please read the eSpoon User Personal Data Privacy section to learn about your rights regarding the collection and processing of personal data.

Obligations of the user

The user of the eSpoon application is obliged to use the application in accordance with the Law on Obligations and other valid positive legal regulations of the Republic of Serbia, as well as in accordance with the General Terms of Business of the application.
The user of the service is obliged to refrain from actions that may cause damage to third parties or damage to property.
The user is obliged to provide the required personal data. The requested data must be correct.

User responsibility

The user of the application is responsible for all consequences arising from its use in a moral, civil, misdemeanor and criminal sense, and in accordance with the valid regulations of the Republic of Serbia.
The owner of the application, its representatives, employees and related persons are not and cannot be responsible for the damage that the user of the application causes to third parties, as well as for the damage caused to their property.
The user of the application is solely responsible for actions causing damage that may possibly occur in the facilities where he reserved a place through the eSpoon application.
The user of the application is responsible in the sense of criminal law for his actions that he undertook in the premises where he was provided a place through the eSpoon application.
The use and use of the eSpoon application will be carried out according to the General Terms and Conditions at the time of downloading the application.
The provisions of the Law on Obligations, as well as the provisions of other positive legal regulations of the Republic of Serbia, will be applied to relationships that are not regulated by the General Terms and Conditions of Business.

User account

As a registered user, you are responsible for downloading and updating your account and password information, and you are required to ensure limited access to your device and accept responsibility for all activities performed through your account.
In case of misuse or suspicion of misuse, the Service Provider reserves the right to suspend the use of the account.

Use of personal data

The User's personal data will be used exclusively for the purpose of the normal functioning of the application and for the purpose of uninterrupted provision of the service.
For the application to function, it is necessary that you provide the requested personal data correctly.
For your personal safety, you should read the eSpoon User Personal Data Privacy section.

Use of the application by persons under the age of 18

By accepting the General Terms and Conditions, the Application User confirms that he is 18 years old.
In the event that the user is under 18 years of age, by accepting the General Terms and Conditions, he confirms that he has received the permission of his parents or guardian to use the application.
The service provider is not responsible for the accuracy of this statement.

Amendment of the General Terms and Conditions of Business

The service provider reserves the right to change the General Terms and Conditions at any time.
If you do not agree with the changes to the application, you can contact us at the following e-mail address: espoonbooking@gmail.com

In the event of a possible dispute, the competent court in Belgrade has jurisdiction over the matter.

 

Privacy of personal data of users of the eSpoon application

The eSpoon application is a program for providing reservation services. In this sense, eSpoon allows you to reserve your place in bars and restaurants throughout Serbia in a simple, fast and safe way. In order to enable you to use the application smoothly and safely, below we will introduce you to the rights you exercise in connection with the processing of personal data.
Please take some time and carefully read the text below.

Privacy statement

By accepting the general conditions, the user (the person to whom the data relates) of the eSpoon application agrees to the processing and use of his personal data by the service provider of the eSpoon application, which is considered a data controller in the sense of the Personal Data Protection Act (hereinafter - the controller ). Personal data will be processed exclusively for the purposes of using and functioning of the eSpoon application.
Consent to the processing of personal data is a necessary condition for concluding a contract on the use of the eSpoon application, because data processing is necessary for the execution of the contract.
Consent to the processing of personal data can only be given by a person over the age of 15.

Personal data handler

The controller is the person who determines the manner and purpose of personal data processing.
In this case, the handler is:

ESPON
MILOŠ ANDONOV PR RESERVATION SERVICES eSpoon BELGRADE (NOVI BELGRADE)
Email: espoonbooking@gmail.com

If you do not agree with the collection, processing or use of personal data by the Controller, you can stop data processing by simply sending a request to our e-mail address.

 

Personal data processor

 

A personal data processor is a person who processes data on behalf of the operator and is authorized by the operator to do so.

For the normal functioning of the application, the operator will inform the service providers in the restaurants where the user reserves a place to go out about the personal data.

The processing of personal data by the processor will be limited by the purpose of using the application and only the data necessary to identify the user will be provided. Data processors will not be authorized to further transfer personal data thus transferred to third parties.

 

Subject of personal data processing

 

In order to enable the smooth functioning of the application and subsequently ensure the smooth provision of the service, we must collect and process the following personal data of the user:
• Name and surname
• Data on gender
• Contact phone
• Electronic address
• Location

 

Your rights

In the process of collecting, processing and using the eSpoon application, users exercise all rights regarding their personal data, which are guaranteed by law.
In the first place, you have the right to be informed about all the information that is collected and processed by the service provider and the persons authorized by the provider to process your data.
In the process of data collection and processing, you exercise the following rights:
• Right of access – the right to access information about the handler, processors and recipients of data, the right to information about whether your data is being processed and the right to access that data, as well as the right to access all other important information related to personal data;
• The right to correction and the right to supplement - the user has the right to request the correction of incorrect and incomplete data;
• Right to erasure – the user has the right to request the erasure of personal data at any time. The deletion of your personal data will be carried out at your express request, which you can send to the following e-mail address: espoonbooking@gmail.com.
• The right to limit processing – the user has the right to limit processing in cases prescribed by law;
• The right to portability of personal data;
• The right to object - you have the right to object to the processing of personal data at any time. Upon receiving a complaint, the service provider will stop processing your personal data as soon as possible;
• The right not to apply decisions made solely on the basis of automated processing of personal data

If you wish to exercise any of the above rights, you may do so by contacting us in one of the following ways:

- Email: espoonbooking@gmail.com

 

Supervisory body

 

The Commissioner for Information of Public Importance and Protection of Personal Data is the supervisory authority to which you can file a complaint if you believe that the processing of your personal data has been carried out illegally.

Information about the Commissioner:

Bulevar Kralja Aleksandra no. 15
11120 Belgrade
Email: office@poverenik.rs

 

Personal data storage period

 

The collection and processing of personal data is an essential element of the functioning of the eSpoon application. However, this does not mean that we will store your personal data indefinitely. In addition to your express request for data deletion, i.e. revocation of consent for the processing of personal data, for your safety we have left another possibility of deleting this data. This is a tacit withdrawal of consent - non-use of the eSpoon application for a period of 10 years will be treated as your personal request for data deletion, and personal data will be automatically deleted.

 

Guarantee of confidentiality of your personal data

User trust is a priority in our business, and trust is based on a sense of safety and security in addition to impeccable service. The service provider has taken all appropriate technical, organizational and personnel measures to protect your personal data precisely for the sake of your safety and feelings of personal safety.
We will periodically review and update the mentioned measures in order to ensure a high level of protection of your privacy.

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